1. Introduction

ICBI News Channel (hereinafter referred to as "ICBI," "we," "us," or "our") is committed to providing accurate, fair, and responsible news reporting through its digital news portal, www.icbilive.com. We understand that occasionally, grievances may arise regarding our content or services. This Grievance Redressal Policy outlines the mechanism for addressing such grievances in accordance with the guidelines issued by the Digital Media Wing, Ministry of Information and Broadcasting, Government of India.

2. Purpose

This policy aims to:

• Provide a transparent and accessible mechanism for users to register their grievances.
• Ensure timely and effective resolution of grievances.
• Uphold the principles of fairness, impartiality, and accountability.
• Comply with the relevant guidelines and regulations of the Government of India.

3. Scope

This policy applies to all content published on www.icbilive.com, including but not limited to:

• News articles
• Opinion pieces
• Videos
• Images
• Other multimedia content

4. Grievance Redressal Mechanism

ICBI has established a three-tier grievance redressal mechanism as per the government guidelines:

Tier 1: Self-Regulation by the Publisher (ICBI News Channel)

• Grievance Officer: ICBI has appointed a Grievance Officer to handle grievances related to the content published on www.icbilive.com.
• Contact Information:
• Name: Dr. Amitkumar Raval
• Email: contact@aiwnpc.co.in
• Postal Address: FF-122, Shri Rang Plaza 95, Gift City Road, Randesan, Gandhinagar, Gujarat - 382007
• Phone Number: +91-9924086818
• Procedure:
• Any person aggrieved by the content published on www.icbilive.com may submit their grievance to the Grievance Officer via email or postal mail.
• The grievance must clearly specify the following:
• The specific content that is the subject of the grievance.
• The reasons for the grievance.
• The complainant's name, contact information, and any other relevant details.
• The Grievance Officer will acknowledge the receipt of the grievance within 72 hours.
• The Grievance Officer will investigate the grievance and make a decision within 90 days from the date of receipt.
• The decision of the Grievance officer will be communicated to the complainant via email or postal mail.

Tier 2: Self-Regulating Body (If Applicable)

• If the complainant is not satisfied with the decision of the Grievance Officer, or if the grievance is not resolved within 90 days, they may escalate the grievance to the Self-Regulating Body (if ICBI subscribes to one).
• Details of the Self-Regulating Body will be published on the website, if applicable.
• The procedure for escalating grievances to the Self-Regulating Body will be in accordance with the rules and regulations of that body.

Tier 3: Oversight Mechanism of the Ministry of Information and Broadcasting

• If the complainant is not satisfied with the decision of the Self-Regulating Body (if applicable), or if the grievance is not resolved within a reasonable time, they may escalate the grievance to the Oversight Mechanism of the Ministry of Information and Broadcasting, Government of India.
• The procedure for escalating grievances to the Oversight Mechanism will be in accordance with the guidelines issued by the Ministry.

5. Record Keeping

• ICBI will maintain records of all grievances received and their resolution for a period of 1 year.
• These records will be made available to the Ministry of Information and Broadcasting upon request.

6. Confidentiality

• ICBI will maintain the confidentiality of the complainant's personal information, except as required by law.

7. Review and Amendment

• This policy will be reviewed and updated periodically to ensure its effectiveness and compliance with the relevant guidelines and regulations.
• Any amendments to this policy will be published on www.icbilive.com.

8. Disclaimer

This Grievance Redressal Policy is intended to provide a framework for addressing grievances related to the content published on www.icbilive.com. It does not constitute a legal contract or create any legal rights beyond those conferred by applicable laws and regulations.

9. Contact Information

For any queries or clarifications regarding this policy, please contact the Grievance Officer at the contact information provided above.